FAQ

Can't find your answer? Email 34Designed@gmail.com or tap "Message us" in the corner. We're happy to help!

Orders & shipping

How long until my order arrives?

Please allow 4–6 business days for shipping. Personalized items are made to order after you approve your proof. Ordering for a holiday or birthday? Order early so it arrives in time!

Do you offer free shipping?

Yes! Shipping is free on orders over $50. Most other orders ship at a flat rate, shown at checkout.

Can I pick up my order?

Yes! Choose free local pickup at checkout and pick up at our shop: 9202 Broadway Ave, Brookfield, IL (Friday 11–5, Saturday 10–5, Sunday 11–4). We'll email you when it's ready.

How does Cossitt spirit wear get delivered?

Cossitt Avenue School orders are delivered to the school, so there's no shipping to pay.

Personalization

How do I personalize my item?

Type the name or title you'd like in the personalization box before adding to cart. I'll email you a proof before printing. For more than one name or a longer message, message me before you order.

Ordering several personalized items?

Add each one to your cart separately with its own name. If they're all the same, one entry is fine.

Products & care

What are your onesies and tees made of?

Soft recycled polyester that feels like cotton. Our designs are printed into the fabric (no vinyl!), so they won't peel or crack.

How do I wash them?

Machine wash with similar colors and tumble dry low. Tumblers are hand-wash only and shouldn't go in the microwave.

How do sizes run?

Our apparel comes in baby, toddler, youth and adult sizes. Check each product's size options, and message us if you're between sizes.

Returns

What's your return policy?

Unused items in their original condition can be returned or exchanged within 30 days. Return shipping is paid by the customer. Personalized items are made just for you and can't be returned. See our full refund policy.

Shops & wholesale

Do you sell wholesale?

Yes, through Faire! Visit our Wholesale page.

Where can I shop in person?

At our Brookfield shop and at Chicago-area markets. See upcoming markets →